Return Policy
Return Policy
At Gosviro, customer satisfaction is our priority. We are committed to delivering premium-quality home textile products that meet international standards. If you experience any issues with your order, please review our return policy below.
Eligibility for Returns
Customers may request a return or replacement under the following circumstances:
- Products received are damaged during transit.
- Incorrect products or quantities have been delivered.
- Products contain verified manufacturing defects.
- Items do not match the approved order specifications.
All return requests must be submitted within 7 days of receiving the shipment.
Return Request Process
To initiate a return request, customers should:
- Contact our customer support team within the eligible return period.
- Provide the order number and purchase details.
- Share clear photographs or videos showing the issue.
- Wait for return authorization before shipping any products back.
Returns sent without prior approval may not be accepted.
Non-Returnable Items
The following items are generally not eligible for return or exchange:
- Customized or personalized products.
- Private label or branded products.
- Bulk orders manufactured according to approved specifications.
- Products damaged due to misuse, improper handling, storage, or normal wear and tear.
- Products returned after the eligible return period.
Inspection & Approval
Once the returned products are received, our quality assurance team will inspect them. If the return request is approved, we will initiate an appropriate resolution, which may include:
- Product replacement
- Repair (where applicable)
- Refund, if eligible
Refund Policy
Approved refunds will be processed using the original payment method or another mutually agreed method. Processing times may vary depending on banks, payment providers, or financial institutions.
Shipping Charges
If the return is due to a manufacturing defect, damaged goods, or an error on our part, Gosviro will bear the applicable return shipping costs.
If the return is requested for reasons other than product defects or delivery errors, return shipping costs may be the responsibility of the customer.
Cancellation Policy
Orders may be canceled before production or dispatch begins. Once production has started especially for customized or bulk orders cancellations are generally not permitted.
Contact Us
If you have any questions regarding returns, replacements, or refunds, please contact our customer support team. We will be happy to assist you and resolve your concerns as quickly as possible.